Shipping & Returns

New Click & Collect Service

In a few easy clicks, resolve your procurement, shipping and storage concerns 24/7 via PROINSO"s "Click and Collect". With PROINSO"s "Click and collect" goods will be shipped to a collection point of your choice - Never pay lift gate, residential, delayed installation or warehouse fees again.

Other Shipping addresses

Depending on the order volume and availability, the delivery time will be set at each order by our sales team. Your order will not be firmed until you receive our sales contact to you confirming the price and delivery time agreed. For any question please contact PROINSO sales support.

Returns

Returns are subject to 15% restocking fee and items must be returned in the condition they were shipped. RMAs (Return Merchandise Authorizations) required - returns received without RMA’s will not be accepted. Product must be returned within 30 days of original shipment.


Return Merchandise Address:

PROINSO USA c/o HELLMANN Worldwide Logistics:

Customer Name /RMA#_________________________
410 Grandview Dr.
South San Francisco, CA 94080
Attn: Valentin Trujill

Freight Claims

Visual freight damage must be reported within 24 hours of receipt of merchandise and noted on the delivery receipt/BOL at time of delivery. Internal freight damage must be reported within 7 days. PROINSO USA is not liable for secondary transport freight claims.



PROINSO USA
1030 Riverside Pkwy #130, West Sacramento, CA 95605, USA
Phone : (+1) 916 374 8722 / Fax: (+1) 916 374 8063
usa@proinso.net
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